FAQS
FAQs
How long does it take to receive my order?
Custom ornaments typically ship within 10-15 business days. During sales or peak times, shipping may take a bit longer.
How can I track my order?
Once your order is ready to ship, you'll receive an email with a tracking link so you can follow its journey.
Do you ship internationally?
Yes! We offer shipping outside the United States.
How can I exchange an item?
Email us at support@mainvn.com with your name, order number, and reason for exchange. If it’s due to a defect or packaging issue, we’ll cover the return shipping. Otherwise, you only cover shipping, and we'll send the new item at no additional cost.
Do you offer refunds?
Absolutely. If you’re not happy with your item, we’ll issue a refund within 30 days of purchase. The item must be returned in its original condition.
Product Details
- Material: 3mm-thick acrylic for lasting durability
- Size: Custom-shaped, double-sided print, 3.5" x 3.5"
- Printing: UV technology for vibrant, fade-resistant colors
- Hanging Options: Comes with gold metallic, red ribbon, jute twine, and bead chain options